When you order from All Eyes With Me, you have the peace of mind of knowing that our jewelry is backed by a money-back guarantee if your product is defective. However, due to its unique and bespoke nature, we do not offer returns, exchanges, or refunds unless the order is defective.

According to Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. Once your order has been delivered, you have 3 days to report any problem of non-conformity of the product inherent to the seller (error in reference, size, non-conformity of the products in nature or quality compared to the information on the order form).

The claim must be made by email to the following address: hello@alleyeswithme.com (please attach a photo to your email). After this deadline, any claim will be refused. The return of the product can only be accepted for unworn products, in their original condition, with original packaging (box, pouch, envelope and label). If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must then check the condition of the items. If the items have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open, damaged, broken product, missing...). Failure to do so, the buyer takes the risk of not being reimbursed for their purchase.

DO YOU OFFER A DELIVERY GUARANTEE AND REFUND FOR UNDELIVERED ORDERS?
Yes, if your order is not delivered within 60 days, you are entitled to a full refund. For example, if your local post office is closed for weeks and your order is not delivered within 60 days of your payment date, we will refund you in full, even if the delay is beyond our control.

DELIVERY ADDRESS ERROR
We understand that errors can sometimes occur when entering delivery information. If you notice an error in the delivery address after placing your order, please contact us immediately. We would like to emphasize that if an address error occurs during your order and you do not contact us immediately to correct it, we cannot be held responsible for any non-delivery due to this error.

DEFECTIVE ITEM
If you receive a defective item, we will send you a new one at no extra cost. Your satisfaction is our priority, and we want to ensure you receive the highest quality products. However, we do require a video or photo of the reported issue. Once received, our Defective Orders department will review it, and we will be happy to replace it. Please email us at hello@alleyeswithme.com with the following details:

• Original email address/name used at time of purchase
• Proof of purchase and order number
• Detailed description of the item's "defect" and "damage"
• Video/photo evidence of the defect.

RETURNS
To be eligible for return, products must be in their original packaging, with all accessories included, in new condition, and must not have been damaged in any way during the period the item was in the customer's possession. Please note that return shipping costs are your responsibility.

IMPORTANT NOTES
You are responsible for the return shipping costs. Shipping costs are non-refundable. Please ensure that the product shows no signs of use and that all packaging contents that accompanied your order are included when returning your package. We recommend using a trackable shipping service or purchasing signature-required insurance. We are not responsible for the loss of the returned package.

REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed and a credit will automatically be applied to your original payment method, within 4 to 7 business days depending on the banking institution.

LATE OR MISSING REFUND
If you haven't received a refund within 7 days of our refund confirmation email, please contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before your refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at hello@alleyeswithme.com .

LOST OR STOLEN PACKAGE
Please ensure your full address is entered correctly at checkout before completing your order, as customer input errors may result in you not receiving your product(s). All Eyes With Me is not responsible for lost or stolen packages confirmed as delivered to the address provided for an order. Upon request, All Eyes With Me will confirm delivery to the provided address, delivery date, tracking information, and carrier information for the customer to verify. We cannot be held responsible for packages lost due to an incorrect address.

SHIPPING
All your orders are shipped within 24 to 48 hours, excluding weekends and public holidays, and are delivered in France within 5 to 7 working days.